Is there a way were the customer can add additional persons at the creation of a ticket prior to saving where their names would be in the participants list.
I don't have any third party tools
Currently, it's not possible to add the field Request participants on the create issue screen. We have a feature request suggesting the implementation of such ability:
Please, make sure to watch and vote to receive updates about the feature.
For now, customers will have to add the participants after the ticket is created or if they use email to create tickets, they can add everyone on the CC field on email.
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