Personalize the waiting line

PayByPhone July 18, 2017

Hi,

I would like to know if it Is possible to personalize the waiting line by adding field as "creation date" so the costumer can sort the request by date.

Thank you

2 answers

1 vote
Susan Hauth _Jira Queen_
Community Leader
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July 18, 2017

Hi,

Currently that is not possible.  Please vote for JSDSERVER-1106.

CHeers...

0 votes
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 18, 2017

That's already captured in the requests automatically, and can then be used in the SLA/Queue definition.

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