Permissions issue for global admins

[Brian Burke]

My company uses Jira Service Desk on Atlasssian Cloud as a helpdesk.  The service desk projects and system is setup so that everyone in the organization can created tickets and submit requests, with a few people setup as service desk agents.  However, it seems that people who are in the global site-admins and/or administrator group for Atlasssian Cloud don't have permissions to create tickets in Service Desk.  How can this be resolved?

Thanks,

Brian

[Jack Brickey]

@Brian Burke, that would be odd as it should be available by default. Please check the permissions scheme to ensure the admins have permission to create.

project > Project settings > Permissions

[Brian Burke]

Hi Jack, thanks for the reply.

This project is completely out of the box, no changes have been made to the permissions scheme.  Here's the list:

• Project Role (Administrators)
• Project Role (Service Desk Team)
• Service Desk Customer - Portal Access
• Project Role (atlassian-addons-project-access)

There are only a few people setup as users in Service Desk.  Most users get access to the project / portal by this setting:

Customer permissions

Who can access the portal and send requests to Helpdesk?

o Customers my team adds to the project

x Anyone with an account on https://xyzabc.atlassian.net

To allow anyone to send requests, change the Global settings.

[Jack Brickey]

Look under permissions screen. You will want to ensure that your admin groups have the desired permissions. Can you place an image of what is there if nothing looks obvious?