My company uses Jira Service Desk on Atlasssian Cloud as a helpdesk. The service desk projects and system is setup so that everyone in the organization can created tickets and submit requests, with a few people setup as service desk agents. However, it seems that people who are in the global site-admins and/or administrator group for Atlasssian Cloud don't have permissions to create tickets in Service Desk. How can this be resolved?
Hi Jack, thanks for the reply.
This project is completely out of the box, no changes have been made to the permissions scheme. Here's the list:
There are only a few people setup as users in Service Desk. Most users get access to the project / portal by this setting:
Who can access the portal and send requests to Helpdesk?
o Customers my team adds to the project
x Anyone with an account on https://xyzabc.atlassian.net
To allow anyone to send requests, change the Global settings.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs