Permissions issue for global admins

My company uses Jira Service Desk on Atlasssian Cloud as a helpdesk.  The service desk projects and system is setup so that everyone in the organization can created tickets and submit requests, with a few people setup as service desk agents.  However, it seems that people who are in the global site-admins and/or administrator group for Atlasssian Cloud don't have permissions to create tickets in Service Desk.  How can this be resolved?

 

Thanks,

Brian

 

1 answer

0 vote
Jack Brickey Community Champion Dec 01, 2017

@Brian Burke, that would be odd as it should be available by default. Please check the permissions scheme to ensure the admins have permission to create.

project > Project settings > Permissions

Hi Jack, thanks for the reply.

 

This project is completely out of the box, no changes have been made to the permissions scheme.  Here's the list:

 

  • Project Role (Administrators)
  • Project Role (Service Desk Team)
  • Service Desk Customer - Portal Access
  • Project Role (atlassian-addons-project-access)

 

There are only a few people setup as users in Service Desk.  Most users get access to the project / portal by this setting:

 

Customer permissions

Who can access the portal and send requests to Helpdesk?

o Customers my team adds to the project

x Anyone with an account on https://xyzabc.atlassian.net

To allow anyone to send requests, change the Global settings.

Jack Brickey Community Champion Dec 05, 2017

Look under permissions screen. You will want to ensure that your admin groups have the desired permissions. Can you place an image of what is there if nothing looks obvious?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

959 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you