POP E-mail error

Hi,

Last week we changed our mail service provider. When I realized our Service Desk e-mails are nowhere-to-be-found , I checked our e-mail and tried to fix its e-mail protocol and mail server. As I see this error, I emptied my inbox and re-tried. But this message insisted. 

I logged out and logged in again, but still see this error. So I cannot configurate my e-mail and we're having some serious problems regarding this. We had another problem with service desk already. But to make sure that it is solved, obviously we need to configure e-mail to be able to test it. So this is urgent. Please respond as soon as possible.

 

e-mail conf.JPGoutlook-empty.png

1 answer

1 accepted

1 vote

Outlook can sometimes not show messages that are still on that mailbox.  I would recommend that you try to open that mailbox with a different mail client, such as webmail through a browser, or with a client like Mozilla Thunderbird

Try that first, if the mailbox is empty in the other client as well and you still see this error, I would recommend restarting JIRA to see if this helps.   It might also help to take a look at the JIRAHOME/log/ folder for the atlassian-jira.log file as well as the atlassian-jira- incoming-mail.log from around that time.    If JIRA is generating that message, it believes there are still messages on that mailbox for some reason.

Thanks Andrew! We solved this issue.

Jack Brickey Community Champion Jul 24, 2017

Ceyda, can you share the answer and 'check' it off. If Andrew's response was correct then select the check-mark.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

795 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you