Organization management

I've started to add organizations to my service desk project. 

And I got the approach how to do that (Add Customer on Organization view). However that's very inefficient to add customers' emails manually - I have to go back to the Customers List, filter by some key tags, copy the email address, go back to Organization view and add Customer. So many actions. 

Can you pls suggest a more efficient way?

Let's say I can choose Customers from the list in the Organization view? Or from the Customer view assign him to a specific organization. Wouldn't it work?  

1 answer

1 accepted

3 votes
Brant Schroeder Community Champion Dec 01, 2017

Glen,

Organizations is a newer feature in JIRA Service Desk and is a little clunking right now.  We started using it but gave up because of the maintenance overhead.  What you are doing is the only way to add customers and it is painful.  I am hoping that they allow groups to be added in the future. This would be much easier.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

966 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you