One of our Service Desk users can't see all his issues through the portal.

This doesn't seem to be related to the Customer Request Type field. I know there was formerly a problem with this but I think it's been fixed. We are using JIRA and Service Desk OnDemand.

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Hi Matt, 

Did you try to perform a background-reindex ?

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Published Aug 13, 2018 in Jira Service Desk

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