We're creating JSD tickets via email requests and have confirmed that responses to the original email thread are added as comments to the ticket. The behavior we're seeing is that if an agent comments on the ticket itself, a new comment notification is sent rather than sending a response within the original email thread.
Does anyone know if it's possible to configure the comments to be added to the ongoing thread? We have confirmed that Zendesk is able to do this so we know its possible, we just haven't found a way to configure it in JSD yet.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events