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One customer raised the ticket and status also get changed to Escalate. What does that mean?

Swati Bute
Swati Bute February 26, 2020

Can customers change the status to Escalate? 

 

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Jack Brickey
Jack Brickey
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February 27, 2020

If “escalate” transition is exposed to the portal then yes they can. Check out your workflow. What it “means” depends on what your team defines it to mean.

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