OnDemand - Service Desk Unavailable.


I'm trying to review the Service Desk module within Jira. However, when reviewing the plug ins, it states that the Service Desk is unavailable. Trying to click on get started (https://itimltd.atlassian.net/servicedesk/agent/create-welcome) I receive a 404 message.

Kind regards


2 answers

0 vote
Jason Worley Atlassian Team Aug 20, 2014

From your description, it appears your instance did not properly start up the ServiceDesk add-on, causing some modules to be unloaded. With that, we had a recent issue, which was just resolved: https://jira.atlassian.com/browse/JSD-712

Issue resolved. I disabled the plug in and then re-enabled it.

Thanks for the feedback.

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