On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be

Where are the ITIL workflows? I can't see any. Thanks!

1 answer

0 votes

What version are you using?

Hi!

JIRA Service Desk 3.2.1

JIRA Software 7.2.0

When I create the Service Desk project "IT Service Desk", I get much simpler workflows for Change, Incident, Problem, Service Request as shown on the videos.

Thanks for the response!

Hmm.  I think the ones in the video have been modified - the flows distributed for ITIL are pretty simple.

Hm pretty misleading usage of "out of the box" term then. Thank you anyways.

The ones that are "out of the box" are ITIL certified - minimal, yes, but they had to meet the criteria to be able to claim the certifications.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

650 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot