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On the presentation videos, you claim ITIL workflows for Service Desk as "out of the box". I can't find it in our installation, please help.

Miroslav Hornik
Miroslav Hornik September 28, 2016

Look here: https://www.youtube.com/watch?v=4ndSvMCEfZk&feature=youtu.be

Where are the ITIL workflows? I can't see any. Thanks!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 28, 2016

What version are you using?

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Miroslav Hornik
Miroslav Hornik September 28, 2016

Hi!

JIRA Service Desk 3.2.1

JIRA Software 7.2.0

When I create the Service Desk project "IT Service Desk", I get much simpler workflows for Change, Incident, Problem, Service Request as shown on the videos.

Thanks for the response!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 29, 2016

Hmm.  I think the ones in the video have been modified - the flows distributed for ITIL are pretty simple.

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Miroslav Hornik
Miroslav Hornik September 30, 2016

Hm pretty misleading usage of "out of the box" term then. Thank you anyways.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 30, 2016

The ones that are "out of the box" are ITIL certified - minimal, yes, but they had to meet the criteria to be able to claim the certifications.

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