Office365 Service Desk Email Channel Settings

Hi,

Does anyone know how/what to configure the JIRA service desk Email Channel settings with an Office365 Shared Mailbox account? I'm aware that the server name should be outlook.office365.com but I'm not sure on what I enter for the username, as its a shared mailbox. Can anyone help with what username I should enter? As you may know, shared mailboxes doesn't require a password. When I enter sharedmailboxusername@domainname.com and my standard password, I get an authentication error.

Any help would be much appreciated.

Cheers

 

1 answer

0 vote

Hello Chris,

Currently it is not supported on JSD, as seen on this bug report: https://jira.atlassian.com/browse/JSD-1596

You can try this work-around, although.

 

-- Arthur Gonçalves 

 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

795 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you