We are currently evaluating JIRA Service Desk for our helpdesk needs
Testing so far is going well - and I am now dealing with this issue of notifications
I have been able to configure the system so that any replies received by customers for an existing issue trigger an email to me, and also that an email to an agent is sent whenever an issue is transferred to them - and that works just great
The piece I am missing, and I don't know if this is possible - is that what we would really like is when a brand new issue is received in our Service Desk - that an email be sent to me saying a new issue is there and needs to be handled
Is such a facility available and if so how is it configured
Many thanks for any help that you can give
Service Desk notification is a combination of Service Desk notification (when it is enabled) and corresponding JIRA project notification scheme:
Try adding yourself to JIRA project Notification Scheme to be notified on 'Issue Created' event. If it does not help you can try disabling Service Desk notification and use corresponding project notification scheme alone.
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