Notifications not working for "Portal" channel issues in JSD

In JSD 3.4.1 on Jira 7.3.4,  I have a servicedesk project to manage changes (change management). I've got a transition that fires a custom event to send a notification about the change to parties involved (watchers, reporter, assignee).

The event sends notifications if the channel is "Jira".

The event does not send notifications if the channel is "portal".

So as an Agent, I can create two otherwise identical issues, but one will not send notifications because it was made via the portal. At the moment I am testing with agents, and set them as watchers, assignee, reporter etc.

 

 

I want to use the portal because eventually end users will submit the requests, but also because we have tempalted change types where a  bunch of the fileds are already set.

 

Any ideas why?

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

175 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you