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Notification after multiple requests from one user

IT Service Desk
IT Service Desk July 18, 2019

Is it possible to create an automation for the following:

If user x creates more than three requests with "APPLE" in the subject service desk members get a notification? 

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Meg Holbrook
Meg Holbrook
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July 18, 2019

Hey there, 

I don't believe that there's any way to do this without some serious advanced scripting. This functionality is not included in a stock installation, and I can't think of a way to accomplish this with other basic automation tools either. 

Hopefully someone with more knowledge than I have around scripting will be able to step in. 

What's your use case for this automation? 

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IT Service Desk
IT Service Desk July 24, 2019

For example:

When a user have asked for a new laptop charger every two months I want to get a notification to ask how he/she can lose so many chargers.

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