Notification Email Format


We currently encourage customers to use the HTML notification email type, as this is more user friendly than the plain text version. We have amended the default settings to ensure this is always used for new users moving forward, however we have a number of customers already in the system who we are concerned may be using the Text type. 

I'm aware this can be amended within Profile > User preferences however we cannot access all of our users accounts to change this.

Is there a way this can be updated globally to ensure all existing users are using the HTML version?



1 answer

0 vote

Hi Emily,


I had a look into this and found that you can apply the HTML format to all users by following these steps:

  1. Go to the "Default user preferences" page (cog icon at the top-right of screen > System > Default user preferences)
  2. Check that "Default outgoing email format" is set to HTML and click "apply" on the right-hand side
  3. It will tell you how many users it will affect, click update

However, from my testing it appears that this setting only affects users who have not explicitly set their email preference in their profile.

I could not find a way to force all users in JIRA to have the specified setting (for those that changed their profile preference). As far as I can tell, this would require a bit of scripting - someone asked a similar question here:





Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

794 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you