Not receiving email for Assignee=Reporter in JIRA Service Desk

I am creating an issue from JIRA service desk customer portal. As i am agent, i can create an issue from customer portal. While issue is created, Reporter is getting the mail but Assignee or Agent(Who is same as Reporter) is not receiving any mail?

Any one,who can you help me for this issue?? 

1 answer

Maybe have a look at the notification scheme that is associated with your Service Desk project and add the "Assignee" to the Issue Created event?


Also you might want to check your personal preferences in your profile "My changes" - Do not notify me

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

329 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot