None of the admins to my Jira customer portal can view all or any tickets?

Only tickets that were originated by that specific user. Please help

1 answer

Hi,

you need to add an organization to your project. You can add it under your projects customers in JSD. Then you have to add your customers to this organization.

After that you have to change the customer permissions in your project settings:
"Who can customers share requests with?" - "Other customers in their organization".

Now you are able to share the tickets with your organization afterwards. You also should have the option to share the ticket with your organization in your create issue screen.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you