It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

None as an option in dropdown Edited

Hi, is it possible to remove the option of none in the dropdown? I have a couple of radio buttons. They are purely Yes or No. None doesn't come into it and purely will confuse. I have them defaulting to no on the create screen and then they have the chance to move to Yes on the edit/view screens, yet the available options on here are No (already ticked) and yes or none. I need to remove none.

Any guidance available on how to do this?



2 answers

1 accepted

0 votes
Answer accepted

Hi @Paul_Nash ,

Making the field required on your form in JSD will remove the 'None' option.

I think making a field Required means you have to display it on all screens including Create which may not be desirable. I also found it to be unnecessary if you initialize any old tickets created before the field was created with a default. Haven't seen None since.

I might have misunderstood the original question- making it required on the portal is suitable for the customer as they will be presented with only Yes or No.

It looks like @Paul_Nash is simply aiming to keep the behaviour of all tickets are created with default value of No, and when an agent attempts to edit the value after creation, should not be seeing the option None.

If this is the case, for the old view in Jira, there needs to be a default value, and the field should be required on the Field Configuration. For the new view it doesn't seem to work, and None still displays (though temporarily disappears if selected) Seems like it's just a bug.

image.png image.png

Thanks All. Does seem to be a bug as although None is visible, it doesn't like it when selected as it is a required field and yes and no are the only options. It's a pain, but no-one will be able to select it, it would appear.

For me what worked was:

  • set the default to Yes or No
  • bulk change your existing issues that still may be None to the default

All new issues should get created with the value set to your default rather than None.

You shouldn't have to make the field Required for this to work.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

187 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you