Hi, is it possible to remove the option of none in the dropdown? I have a couple of radio buttons. They are purely Yes or No. None doesn't come into it and purely will confuse. I have them defaulting to no on the create screen and then they have the chance to move to Yes on the edit/view screens, yet the available options on here are No (already ticked) and yes or none. I need to remove none.
Any guidance available on how to do this?
I might have misunderstood the original question- making it required on the portal is suitable for the customer as they will be presented with only Yes or No.
It looks like @Paul_Nash is simply aiming to keep the behaviour of all tickets are created with default value of No, and when an agent attempts to edit the value after creation, should not be seeing the option None.
If this is the case, for the old view in Jira, there needs to be a default value, and the field should be required on the Field Configuration. For the new view it doesn't seem to work, and None still displays (though temporarily disappears if selected) Seems like it's just a bug.
For me what worked was:
All new issues should get created with the value set to your default rather than None.
You shouldn't have to make the field Required for this to work.
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