A Jira software user (who's not customer service desk agent) commented on a CSD issue where the "Add internal note" button is missing (It was there before). He made a comment thinking it would still stay internally since he's not an agent, but in fact it went externally and seen by the customer.
This is a big issue as the note is not supposed to be seen by customer. Anybody know what could be the glitch and how to solve this problem? Thanks!
Thank you for reaching out to Community!
Internal users that don’t have a service desk license, are able to add only internal comments when they are watchers.
For public comments, the person must be the assignee, reporter, participant or part of an organization.
Can you please check if the Software user was not added as a participant or if he is not part of an organization in the project?
If he was just the watcher, please let us know:
Thanks for trying to solve our problem! Here's what we found:
Looks like this issue only happen to that particular ticket.
Hope these can help you figure out what could be the problem. Thanks!
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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