Hi guys,
When admin creates an Issue on behalf of someone, this person and the watchers can't view the Issue and they do not receive notifications.
Can someone help me, please?
Warm Regards
Emilio
Hello @Emilio Colangelo
The users should be part of the below role as per the docs
Browse Projects
Service Desk Customer - Portal Access
Project Role (Service Desk Team)
Project Role (Administrators)
Permission to browse projects, use the Issue Navigator and view individual issues (except issues that have been restricted via issue security). Many other permissions are dependent on this permission, e.g. the 'Work On Issues' permission is only effective for users who also have the 'Browse Projects' permission.
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Hello @Emilio Colangelo
If the issue is fixed, please accept/upvote so that other users are also helped!
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