Nobody sees the ticket created by an Admin

Emilio Colangelo December 20, 2018

Hi guys,

When admin creates an Issue on behalf of someone, this person and the watchers can't view the Issue and they do not receive notifications.

Can someone help me, please?

 

Warm Regards

 

Emilio

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Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2018

Hello @Emilio Colangelo

The users should be part of the below role as per the docs

Browse Projects

Service Desk Customer - Portal Access
Project Role (Service Desk Team)
Project Role (Administrators)


Permission to browse projects, use the Issue Navigator and view individual issues (except issues that have been restricted via issue security). Many other permissions are dependent on this permission, e.g. the 'Work On Issues' permission is only effective for users who also have the 'Browse Projects' permission.

Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2018
Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2018
Emilio Colangelo December 20, 2018

Thank you so much!

Tarun Sapra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 20, 2018

Hello @Emilio Colangelo

If the issue is fixed, please accept/upvote so that other users are also helped!

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