I am using the Bob Swift Create Subtask On Issue Creation. I am getting the following error:
2017-10-25 00:18:56,292 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure/QuickCreateIssue.jspa [o.s.j.cot.functions.CreateSubIssueFunction] No valid issue types found for project: TEST
2017-10-25 00:18:56,294 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure/QuickCreateIssue.jspa [o.s.j.cot.functions.CreateSubIssueFunction] Unexpected exception: java.lang.NullPointerException
2017-10-25 00:18:56,297 http-nio-80-exec-5 ERROR jmarchionna 18x73261x1 k0jtro <ip address> /secure/QuickCreateIssue.jspa [o.s.j.cot.functions.CreateSubIssueFunction] Cound not create issue during workflow transition for TEST-19 due to error finding configured issue type.
I added an issue (assigned to me) under my account; I am an admin, developer, and service desk team member under the TEST project.
In the TEST project, Task and Sub-task are part of the default workflow. The issue scheme looks fine.
What am I missing? I followed the documentation…
Hi Nic, I can create a sub task manually in the UI. In the workflow, I selected create a sub-task when creating the post function and based on the documentation I have not modified anything else. The parent issue is a Task. While troubleshooting I have tried to change the post function Issue Type to 'Sub-task' but still no success.
I would be happy to provide the post function screen shot if that helps.
For anyone that cares, the resolution to this is that despite JIRA providing a issue called "Sub-task" it is of type "Standard", which to me is baffling. To one that is new to JIRA SD, this is incredibly confusing. In order to use BS Create on Transition Add-On, an issue type of type "Subtask" must be created, you can't use the issue type "Sub-Task". Confusing? Yes. Good luck newbies...
I'm not going to get in an argument here, but the 'Sub-task' is type 'Standard' in our system. No one changed it. Maybe it was an error during installation, but we had no issue types of type 'Subtask' after installation.
Is there a place I can check (log file?) as to who might have created something different?
There might be something in the audit log (it's part of the admin interface), if logging was enabled at the time.
Jira used to ship with a standard set of tasks and sub-tasks, but now it creates the ones it needs when you start creating projects. That code definitely does not create standard issues with the name of sub-task. Either an admin added it, or they renamed a standard level task.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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