I've set up fields, and customized descriptions for them. When clicking the Create button, as an agent, the fields are listed with their descriptions displayed (these are typically instructions for the users). But when using the Customer Portal, as either an anonymous customer or as a logged in agent, only the field titles are displayed. No descriptions, and no "help" link/icon next to the fields.
How do I enable, minimally, the contextual help link, but preferably the full text of the fields' descriptions alongside the fields themselves?
Running Jira v7.5.2, Service Desk v3.8.1 - self-hosted, not cloud.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs