We are having the following issue:
Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel.
Actual result: No notification
Expected result: An error notification informing the customer they are not allowed to raise issues and to contact admin.
How can I solve this? Thanks
I understand that you want to have the sender receive a notification that their message has been rejected, however Service Desk does not do this currently. I believe that the existing feature request of https://jira.atlassian.com/browse/JSDSERVER-4427 best encompasses this request. I would recommend watching and voting on that issue.
Since it appears that you want to restrict which users can create requests via this method, I do not have a clear work-around for this scenario.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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