It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No e-mail notification for issues created via e-mail

We are having the following issue:

Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel.

Actual result: No notification

Expected result: An error notification informing the customer they are not allowed to raise issues and to contact admin.


How can I solve this? Thanks


Customer Permissions.png

1 answer

0 votes
Andy_Heinzer Atlassian Team May 07, 2018

Hi Adi,

I understand that you want to have the sender receive a notification that their message has been rejected, however Service Desk does not do this currently.   I believe that the existing feature request of best encompasses this request.  I would recommend watching and voting on that issue.

Since it appears that you want to restrict which users can create requests via this method, I do not have a clear work-around for this scenario.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,788 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you