Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

No custom field object for Insight - Jira Service Desk

Hi All,

I'm using Insight - Asset Management, when following the documentation:
https://documentation.riada.io/display/INSSERV/Default+Insight+Custom+Field#DefaultInsightCustomField-CreatetheInsightcustomfield

When attempting to "Create the Insight custom field" I simply do not see any Insight fields in any of the categories (Standard or Advanced).

Has anyone had this issue and is there a solution? It's pretty much a deal breaker if we can't relate tickets to Insight objects.

2 answers

1 vote
Tessa Tuteleers Community Leader Oct 03, 2019

Hi Javier, 

I'm sorry to say but I have never encountered this problem. And of course it would be a dealbreaker if you can't do this. 

Can you confirm that you are logged in as a JIRA administrator and in the administrator section under "custom fields" when you try to add a new field this does not appear: 

Screenshot 2019-10-03 at 14.31.18.png

I'm assuming not but just trying to rule out the obvious.. 

Hi Javier, did you ever find the resolution for your problem? i have the same exact problem. i made sure my user is memeber of Jira-Administrators Group 

Same issue here! No sense to use (and pay) for the CMDB if custom fields cannot be created and used in the Service Desk.

Is a special configuration/activation needed?

BEst

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you