When customer created an issue in JIRA's help desk, the default assignee gets an e-mail. The we get a second e-mail with, what seems to be, an auto generated comment "This issue requires your attention" . Where can I remove this comment or configure it.
I have the same concern and don't see this in any of the 3 automation rules we set up. I did set up in the Automation rule to Alert user - which it does....but I want the text of the comment to change. I don't see where I can change this. I am using JIRA v7.1.0-OD-06-005 on the cloud.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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