New to Service Desk

When customer created an issue in JIRA's help desk, the default assignee gets an e-mail. The we get a second e-mail with, what seems to be, an auto generated comment "This issue requires your attention" . Where can I remove this comment or configure it.

1 answer

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1 vote
Paulo Hennig Atlassian Team Aug 20, 2015

Hello Yelena,

Could you kindly check if you don't have any Automation rule doing this process ?

Thank you for pointing me to the right direction.


I have the same concern and don't see this in any of the 3 automation rules we set up.  I did set up in the Automation rule to Alert user - which it does....but I want the text of the comment to change.  I don't see where I can change this.  I am using JIRA v7.1.0-OD-06-005 on the cloud.

How do you customize this email?  I want to include the submitter's name, the submitter's organization name, and the issue summary.

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