New to Service Desk

When customer created an issue in JIRA's help desk, the default assignee gets an e-mail. The we get a second e-mail with, what seems to be, an auto generated comment "This issue requires your attention" . Where can I remove this comment or configure it.

1 answer

1 accepted

1 vote
Accepted answer
Paulo Hennig Atlassian Team Aug 20, 2015

Hello Yelena,

Could you kindly check if you don't have any Automation rule doing this process ?

Thank you for pointing me to the right direction.

Paulo,

I have the same concern and don't see this in any of the 3 automation rules we set up.  I did set up in the Automation rule to Alert user - which it does....but I want the text of the comment to change.  I don't see where I can change this.  I am using JIRA v7.1.0-OD-06-005 on the cloud.

How do you customize this email?  I want to include the submitter's name, the submitter's organization name, and the issue summary.

Like 1 person likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,201 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you