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New service desk users should verify their e-mail address


My question is: How can I force the newly registered customers to verify their e-mail address, before they can start using the Customer Portal?

I have one public, SD type project, and I would like to allow public sign up, but I want to send a verification e-mail to the customer, and don't let to raise a request, before he verify the e-mail address.

We can upgrade our Jira above 8, if the solution can reach only some higher version.

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From SD 4.7 it's a built in function. See chapter "Enabling verification emails" at

Hi @Six 


you can choose your Service Desk project and then pick the "Service Desk Customers" project role to mass email all your SD project customers.

Here's a screenshot; vQ69Pyq.png




How should this help me?

If You Want Send Mail To Client force the newly registered customers to verify their e-mail address you can do this @Six 

And how should I know who is newly registered? I don't want to do it manually every time, and the new user can raise tickets before I do this, not? 

Maybe I didn't specified my problem enough exactly? In most places when you register you got an e-mail with a verification link, what should you click, before you can use the portal. I need something like that.

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