During our testing of JSD, we discovered that a customer was not sent a notification to join JSD after we had created her as a customer. The problem is intermittent. We have setup other new customers and notifications have been received successfully.
We tried to use notification helper but this requires an Issue to be selected. Since the customer is new to JSD, there are no Issues associated with the customer yet so we were not able to find any failed conditions.
What can we do to troubleshoot notifications to join JSD?
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