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New customer creates an account, their user name is not showing their name from their email

User name shows as gibberish instead. Anyone else having this issue?

2 answers

0 votes

Hi @Jo_Steele,

I think that your request is related to the following ticket . Isn't it?


0 votes
Baldasso Atlassian Team May 22, 2018

Hello @Jo_Steele,

You are talking about portal-only customers, right? If yes, then this is an expected behaviour.

Atlassian recently made changes to portal-only accounts to comply with GDPR. You can have more information about this here:


Hope this helps.

yes, portal only customers. 


When I run a report on a project and I include the reporters name, it pulls in the gibberish and not the proper name. Is that expected behaviour?


When I want to tag the reporter in a comment on the ticket is shows the gibberish however the proper name shows once the comment is sent.

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