Could you please assist as a new Key gets logged every time when someone responds to an Email, Even though the Key Reference number is already in the Subject Line...What do I have to Change in order to Fix Multiple calls from being logged?
@Craig Barendse , are the replies coming directly from the email sent from Jira indicating the issue was created or thru some other path, e.g. forwarded and then replied. Have you verified the email Handler has selected “create a new issue or comment on an existing one”
@Craig Barendse , i have moved the post to JSD. Now I suspect your issue is that you may be using the JSW email handler under Jira settings > System > Incoming email. If so, this is not where you setup your email channel for a JSD project. Rather, you go to project > project settings > email requests.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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