New Resolution codes added but don't appear in picklist

We've launched a new helpdesk using Jira Service Desk, and I've added a few new Resolution Codes on the Resolutions screen under Jira Admin - Issues,  but those new codes I've added do not appear on the picklist in the Resolve screen- I only see the original codes.  

Am I missing a step somewhere? 


1 answer

I guess there is a workflow property in the resolve Transition


you would need to add the new Resolution IDs to that property. See workflow-properties 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

968 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you