I am checking out the new Jira experience. In Jira Service Desk, Raise a Request is gone. We use this function when we open a ticket on our customer's behalf to ensure they see issues via their portal.
Am I overlooking it? Is there a better, newer, shinier way?
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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