we are just starting to use service desk, but it has been ingesting tickets from our old way of doing things for a long time. there are about 1100 tickets that need to be closed in service desk. is there a way to do this in bulk or do i have to close them one by one?
Hi Lisa - You can use the 'Bulk change' functionality to do this:
Look at the Transition multiple issues section, and use the technique to transition your issues through the workflow to 'Closed' status.
That's searching for filters. Sam is talking about searching for issues.
Go to the "issues" menu at the top, and you should find an option for "search" - click that and you'll be dropped into the "issue navigator", where you'll be able to search for "Project = SUP" to get all the issues in that project.
I reckon you'll want to refine that by status or resolution - "Project = SUP and resolution is empty" might be more useful!
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