I am running a jira service desk 3.4.2. My email notifications were working fine and with no problem. However, since two weeks, I noticed that only users with agent role receive email notifications. My question is: what could cause this issue ? Is there a way to view all the email logs ?
Thanks in advance,
Sorry to hear that.
https://confluence.atlassian.com/jirakb/jira-service-desk-notification-explanation-829045118.html , https://confluence.atlassian.com/servicedesk021/configuring-jira-service-desk-notifications-693896343.html documents explain how the configuration works. Just shared so that you might find them helpful.
Hi @Priyanka Nagaraju [Appfire],
I looked up every documentation, here is my observations:
1- My Notification scheme is correct;
2- My notification scheme is linked to my project;
3- I enabled logging for emails and when I comment an issue reported by a user, I notice this:
1- The reporter doesn't receive the mail. However, when I use notification helper, I notice that this reporter is authorized to receive mails.
2- Agents that are assigned to the issue receive mails.
So I don't really understand what's happening under the hood ... any help would be accepted.
This could be possible only when the reporter itself is trying to comment on the issue and not receiving emails:
Let me explain it clearly then..
Yes, changing Default User Preferences Notify users of their own changes to Yes will send you email notifications about issue updates made by either both you and other people.
https://confluence.atlassian.com/adminjiraserver071/configuring-the-user-default-settings-802592314.html, https://confluence.atlassian.com/adminjiraserver071/managing-your-user-profile-935895233.html documents might be helpful to you.
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