My SQL query cannot found ServiceDesk tables Edited

Hi,  Can anybody help me?
I have a SQL query for a service desk table. At the local server, it works great, but on the production server, my SQL query cannot find ServiceDesk tables. After, that I added a schema (public."AO_54307E_ORGANIZATION_MEMBER") and quotes for fields in condition (WHERE "USER_KEY" = '.....' )- it has worked. 
Without quotes, the query cannot find the fields

What is the problem on the production server? I don't have an admin access, but I should tell admin, what he has to do

1 answer

0 vote

Ideally, stop reading the database with SQL, as it's the worst possible way to report on Jira data.  Then you don't care about quotes.

Your test and production servers have been configured slightly differently, and my guess is the production server has been set up to be case sensitive or with a different character set than your test server, but it's hard to tell without comparing the my.cnf files for the two databases.

Thanks, I agree with you, but unfortunately, because of the specific nature of the task, I cannot stop reading with SQL - I need a performance, witсh I can get it only through SQL. I use only requests of the reading

Thanks, I agree with you, but unfortunately, because of the specific nature of the task, I cannot stop reading with SQL - I need a performance, with I can get it only through SQL. I use only requests of the reading

Even reading can be a risk, and inaccurate when data is being cached.

You'll need to compare your my.cnf files to start with.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you