My People Tab looks different from what it should look like: How can I change it?

[Peter Straub]

I have a local JIRA Service Desk installation (JIRA 6.4.3/SD 2.4.2). I noticed that the People Tab looks different from the screenshot displayed in the documentation (https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+service+desk+users#Settingupservicedeskusers-ThePeopletab)

See attached screenshot for my actual People tab:

Capture.PNG

Why doesn't show my local installation the correct people tab and how can I change it?

Capture.PNG ‏28 KB

[Matthew McMahon · Accepted solution]

Hi Peter,

It sounds like your license for Service Desk is an older v1 license, instead of the newer v2 license (or an evaluation license).

You should check what license is installed, and make sure it is what you expect.

Regards,

Matt

[Tim Goudriaan]

Hi Matthew,

I have exact the same issue. When i look at my license 

 Version:

Version: 2.3.6

Vendor: AtlassianAdd-on key:

com.atlassian.servicedesk

License details:

10-user starter license, Standard, expires 09/Apr/16

License status:

Valid

License SEN:

SEN-4849642

What van we do? 

[Peter Straub]

Hi Tim, you find the relevant information here: https://confluence.atlassian.com/display/Purchasing/New+pricing+model+for+JIRA+Service+Desk+2.0+FAQ#NewpricingmodelforJIRAServiceDesk2.0FAQ-Iwanttomovetothenewpricingnow!HowdoIdothat? Regards, Peter

[Tim Goudriaan]

Thanks! I have posted the request. Thanks!