My People Tab looks different from what it should look like: How can I change it?

I have a local JIRA Service Desk installation (JIRA 6.4.3/SD 2.4.2). I noticed that the People Tab looks different from the screenshot displayed in the documentation (https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+service+desk+users#Settingupservicedeskusers-ThePeopletab)

See attached screenshot for my actual People tab:

Capture.PNG

Why doesn't show my local installation the correct people tab and how can I change it?

1 answer

1 accepted

2 votes
Accepted answer

Hi Peter,

It sounds like your license for Service Desk is an older v1 license, instead of the newer v2 license (or an evaluation license).

You should check what license is installed, and make sure it is what you expect.

Regards,

Matt

Hi Matthew,

I have exact the same issue. When i look at my license 

 

Version: 2.3.6
Vendor: AtlassianAdd-on key:
com.atlassian.servicedesk
10-user starter license, Standard, expires 09/Apr/16
Valid
SEN-4849642
What van we do? 

Thanks! I have posted the request. Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

67 views 1 2
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you