It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multiple Transitions

Can there be multiple transitions at the time of creating a work item in jira

2 answers

0 votes
Nic Brough Community Leader Jul 28, 2014

What do you mean by multiple transitions? You create an issue. That's it, you can't do anything else, there's nothing to transition until you've got an issue to work with.

I'm trying to basically assign the issue to different groups depending on a field value entered in the create screen. I want to implement this at the time of creating a work item.

Nic Brough Community Leader Jul 28, 2014

That has nothing to do with what you asked.

I don't know what you actually want here - to do something with transitions or to do something with group assignee (which you cannot do because assignee must be a single user)

We use JIRA Workflow Toolbox, specifically the "Set a field as a function of other fields" postfunction, to do something similar to what I think you're describing.

You specify the source field (say Region, where values the customer selects are North, South, East, West), and the target field (Assignee), and then you set how the values from the first should write to the second.

(East)=bsmith
(North)=sjones

etc.

As Nic said, you can't assign groups to the assignee field, but if you had a group user custom field, you could use this to set that field too.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

219 views 1 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you