Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multi-language notifications Edited

Hi,

I have an issue with notifications, I have two languages enabled, French and English. French is set as the default.

When a customer emails and create a ticket in English, I get the notification in French even though I have added the required translations.

However the language is correctly detected as English and set to English on the ticket created in Jira from the email.

* Default language is French (France)

* Translation language is English (US)

* Email sent from customers is in English

* The issue sets the Request language to English

* Received Notification in French

* Using Jira Cloud Service Desk

What can I do to send the correct notifications, French or English to the correct issue Request language?

1 answer

0 votes

Hi Jonathan,

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Regards,
Angélica

@Jonathan Tessier How were you able to solve this?

I am interested in knowing the solution.

I've turn off the notfication Jira provides us.
I've created a custom field Language (French, English)
I've created my own Notifications using automations 

Here's some exemples

image.pngimage.png

Like # people like this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you