Multi Level - Mutil Select Cascading

Hi Team, 

 

I would need to create a project capable to run in following way:

 

In Request Type -Select Option A => Option B will populate accordingly => Select Option C => Option C will populate accordingly =? Select Option C. 

 

Ticket should be assigned to Agent Bob Automatically. 

 

Two challenges are faced:

 

1) How to create Multi Level - Cascaded Selection Option

2) How to Auto assign agent based on point 1 option selection. 

 

Regards

Shreshtha 

 

 

1 answer

0 votes

Hello,

There are only two levels out of the box. You would need to create your own custom field. Or use Adaptivist scriptrunner behaviours to connect several fields. But the solution would be messy (too much code for a behaviour)

Ok, And how Can I auto assign the ticket ?

If you have Adaptivist scriptrunner then you can write a post-function. Or if your first connected field is Component then you can provide a default assignee for each component and in this case you do not need to do any programming. 

Or if your first connected field is Component then you can provide a default assignee for each component and in this case you do not need to do any programming.  

 

Can you please help with the steps.. 

Thank you so much for your responses so far.

Component is an out of the box field in Jira. You can define components for a project. For each component you can defined a default assignee (Component Lead). Then you can put the Component field on the create, edit, view or transition screens. You can read more on how to work with the Component field here

https://confluence.atlassian.com/adminjiraserver071/managing-components-802592503.html

The Component field would only solve your assignment requirement.

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