I would need to create a project capable to run in following way:
In Request Type -Select Option A => Option B will populate accordingly => Select Option C => Option C will populate accordingly =? Select Option C.
Ticket should be assigned to Agent Bob Automatically.
Two challenges are faced:
1) How to create Multi Level - Cascaded Selection Option
2) How to Auto assign agent based on point 1 option selection.
Component is an out of the box field in Jira. You can define components for a project. For each component you can defined a default assignee (Component Lead). Then you can put the Component field on the create, edit, view or transition screens. You can read more on how to work with the Component field here
The Component field would only solve your assignment requirement.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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