I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same issue type.
This is really irritating as it is easy to not notice this and customers wont get replies via mail or the portal if the customer request type is not filled in.
Is this a bug or am I doing something wrong?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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