I noticed that if you move an issue from one SD to another, the customer request type is set to "no match" even though we only use one request type for all our SD's which is mapped to the same issue type.
This is really irritating as it is easy to not notice this and customers wont get replies via mail or the portal if the customer request type is not filled in.
Is this a bug or am I doing something wrong?
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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