More than 2 Mandatory/Require Fields for Email Automation

Rika Mandasari July 31, 2019

I want to set email automation to Jira Service Desk to be able to create/update issue and comment from email. Is it true that,  requests by email must have only "Summary" and "Description" as required, all other fields must be optional?

is it possible to set other fields as required?

 

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 2, 2019

Hi Rika,

Currently, Jira only recognizes the subject and the body of the email to add as the summary and description, that's why it's not possible to add more required fields on the request type for the mail handler.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-1753
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

Rika Mandasari September 12, 2019

Thanks 

Like Angélica Luz likes this

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