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Modifiy e-mail templates jira service desk notification


Is it possible modify the e-mail templates in Jira Service Desk templates?. The problem is that the e-mail templates for watchers users is different to the user who has created the issue.


2 answers

Hi Cesar,

No, you cannot. This is a restricted function in Atlassian OnDemand.


Hello Cesar,

You can use our add on to fully customize look-n-feel of notifications sent from SD on the cloud. Add-on is available here:



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