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Missing "Request Type"

Hi,

I am trying have a form which can be made as an entry point for creation of bugs. However, I am missing the "Request Type" option in my JIRA-Project Settings.

1 answer

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Jira Service Desk "Requests" sit in front of Jira project, in the "portal" configuration.  See https://confluence.atlassian.com/servicedeskserver/setting-up-request-types-939926357.html to get started.

Thanks Nic for the response. I've followed the same path, but the request-type option is missing under Project Settings (snapshot below).

Missing Request-Type Field in JIRA.PNG

This project is set up as a "Software Project" (just under the title of the project).  You need to change it to a "Service Desk Project" - try the arrow to the right.

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