Missing create linked issue option Service desk

Hi total newbie question here.


We are running Service Desk and Jira. 

I want to know how to link a Serice desk item to an Issue in a JIRA Software Project. After looking around for help, I know I am meant to see a Create Link under the More drop down. But all I see is Add Vote and Watch issue under More.

12-08-2016 10-04-29 AM.png

What am I missing? Is it a persmissions thing? I am an admin on both projects.. What do I need to configure to get this going?

3 answers

This widget could not be displayed.

Hey dts,

In the project permission schemes, ensure that you have "Link issues" permission.

Thank you


This widget could not be displayed.

Maybe this can help? https://confluence.atlassian.com/servicedeskserver031/linking-issues-802165194.html#Linkingissues-Createanewlinkedissuefromanexistingissueinaservicedeskorbusinessproject

If you are using the Server version, this is only available since JIRA Service Desk 3.1.0

This widget could not be displayed.

Click on top right corner Setting Icon, In drop-down list select Issues. Then on left bar you will see Issue Features: Click on Issue linking and add a new type of link. I hope you find this helpful. Thank you

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

9,526 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you