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Migration from freshdesk

Riccardo Marineli Sep 14, 2014

How can I migrate freshdesk tickets to JIRA service desk?

 

I can export Freshdesk tickets to json files. Is there any way to import the json files from Freshdesk?

Thanks,
Riccardo

 

4 answers

1 vote
Matthew McMahon Sep 14, 2014

I would suggest having a look at https://confluence.atlassian.com/adminjiracloud/importing-data-from-json-776636779.html to import the project into JIRA.

Once in JIRA, it will be possible to convert the project into a Service Desk.

It might be useful to also open a Service Desk support ticket at https://support.atlassian.com to get some more personalised assistance with the process.

 

1 vote
Tom Devonald Jul 21, 2015

Any help or conversation around what you found would be greatly appreciated.

0 votes
Riccardo Marineli Sep 14, 2014

Hi Matthew,


I can't importt from the JSON file. I guess that the JSON file export must contain the correct JIRA Project fields and not the Freshdesk fields.

I have also opened a ticket with :

https://support.atlassian.com/servicedesk/customer/sds/create/configuration-query


See import error:

None issues and projects imported.
Failed to create data bean

Matthew McMahon Sep 14, 2014

OK. Yes, it seems that it'll be best to wait for the personalised support so that the issue can be debugged more in depth

0 votes
Tom Devonald Jul 21, 2015

Hello - Did you even manage to find a solution to your issue? I may have to do something similar in the near future.

arpit rathore Dec 06, 2018

I am also looking for same , let me know if you were able to manage this

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