Migration from freshdesk

[Riccardo Marineli]

How can I migrate freshdesk tickets to JIRA service desk?

I can export Freshdesk tickets to json files. Is there any way to import the json files from Freshdesk?

Thanks,
Riccardo

[Tom_Devonald]

Any help or conversation around what you found would be greatly appreciated.

[John Barnaby _Help Desk Migration_]

How about that app?

https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-desk-migration?hosting=cloud&tab=overview

[Clay]

that app sounds too good to be true.  It looks a Liiiiitle schetch..

[John Barnaby _Help Desk Migration_]

This app has a free demo. so, you can try it without paying a penny.

[maccamlc_old_atlassian]

I would suggest having a look at https://confluence.atlassian.com/adminjiracloud/importing-data-from-json-776636779.html to import the project into JIRA.

Once in JIRA, it will be possible to convert the project into a Service Desk.

It might be useful to also open a Service Desk support ticket at https://support.atlassian.com to get some more personalised assistance with the process.

[Shalin Porwal]

How can I sync my Freshdesk's tickets to Jira?

[Shirley Jhirad]

did you manage to solve this need?

[Tom_Devonald]

Hello - Did you even manage to find a solution to your issue? I may have to do something similar in the near future.

[Arpit Rathore]

I am also looking for same , let me know if you were able to manage this

[Riccardo Marineli]

Hi Matthew,

I can't importt from the JSON file. I guess that the JSON file export must contain the correct JIRA Project fields and not the Freshdesk fields.

I have also opened a ticket with :

https://support.atlassian.com/servicedesk/customer/sds/create/configuration-query

See import error:

None issues and projects imported.

Failed to create data bean

[maccamlc_old_atlassian]

OK. Yes, it seems that it'll be best to wait for the personalised support so that the issue can be debugged more in depth