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Migrate Customer to Atlassian Account Edited

Hi Angélica Luz,

I tried the above steps and gave Jira service desk application access. 

Now the customer is added as a Jira. He is able to see all the projects in our Jira site and he is able to see JSD queues, etc, able to edit issues in the JSD project like an agent.

But in my case, I don't want to give the customer edit the access in JSD issues. I just wanted to give permission to view the JSD queues.

So I want the solution that customers should not browse all the projects and edit issues in it.

Please let me know is there any way to achieve this.

Or else, please suggest me is there any plugin to show JSD queues to the customer in the customer portal.



1 answer

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Hello Swetha,

Thank you for reaching out to Atlassian Community!

When adding a user to the default group to give them a license and add them to the "Service Desk Team" role in a project, they will have permission to work on tickets.

If you are using a Classic Service Desk project, you can create a new role and add the necessary permissions to this role.

To create a new role, please go to Jira settings > System > Project roles and create the new one.

After that, go to the project and click on Project settings > Permissions and add this new role to the necessary permissions. The main permissions are "Browse projects" and "Service Desk Agent", so they can access the project, but as you don't want them to edit or comment issues, don't add the role to the "Issue Permissions".

Note that, this will only prevent them to work on issues, but they will still be able to view the tickets.

Please, give it a try and let us know how it goes.


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