Merge and split tickets in Service Desk?

Hello,

I already found the answer that I sadly can't merge tickets.
https://community.atlassian.com/t5/JIRA-Service-Desk-questions/How-can-I-merge-tickets-in-Jira-Service-desk/qaq-p/461971

Is it also not possible to split tickets/issues in JIRA Service desk?

Bets regards, 
Susanne

1 answer

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Hi Susi,

 

You can clone issues in JIRA (could work like split tickets), but I don't recommend creating and tickets outside the portal, as it tends to miss some information and cause problems in the long run.

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