Merge Columns on Service desk Queue Edited


I first explain the context:
I have made available "project" fields in the service center request forms, that allow me to know on which project the client's request is located.
Depending on the project chosen, I defined different SLAs.

The problem with the queue modification screen is that if I want to have SLA visibility in the queue, I need to add all the SLAs. And in this case, the queue becomes too long.
So I have to create a queue for each SLA
Can we merge multiple SLAs into a single column, either natively or through a plugin?
I tried "Queue for Jira SD" but they do not offer this feature either.

thank's in advance for your help !

1 answer

0 votes

Hi Nicholas,

We don't currently support this functionality. 

You can raise a support ticket and we will get to it in accordance with our feature policy.


- Jira Service Desk Team

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