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Member of staff can't raise a ticket Edited


One of our members previously had a Jira license assigned to them, which was revoked to be given to a different member of staff.  The issue is that now the original owner of the license (the person who the license was revoked from) is unable to raise a ticket on Jira via email, which is affecting their work.

How can they go back to being able to raise tickets?

Kind regards,


1 answer

0 votes
Jack Community Leader Jan 06, 2020

Do you want them to have access to the application or just be a Customer.

former - You can reactivate their license - Jira settings > user management find the user and reactivate

later - Jira settings > user management find the user  and reactivate, edit and remove access to Jira Software or other licenses as appropriate 

Hi Jack,


Thank you for getting back to me so quickly. The second option is what I meant. I tried what you suggested and it worked. Thank you for your help.


Kind regards,


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