Make all transition option visible for an agent

[Katya Godneva]

Hello, everyone.

Today my big concern is usability for service desk agents. Can I somehow make all transition option visible on the screen - not via drop-down list (see the screenshot below)?

Can I edit the upper tool bar, in short?

The size of the buttons, their order and so on.

Doesn't have to do with screens, I am afraid.

Thanks in advance so much

[Nic Brough -Adaptavist- · Accepted solution]

For Server, see https://confluence.atlassian.com/adminjiraserver070/advanced-workflow-configuration-749383189.html#Advancedworkflowconfiguration-customisingtransitionsonviewissue and look for opsbar-transitions

For Cloud, you can't do it yourself, but you can ask https://support.atlassian.com/contact to do it

[Katya Godneva]

Оh, thanks! going into it now!) We are at Server.

[Katya Godneva]

Thanks so much! Totally worked for us.