We use Jira Service Desk (v 7.3.0) for a while and it's working fine. Now we changed the Mailserver Settings to a new server and are getting an error when testing the settings for the mail handler.
Here the log message:
WARN anonymous Exchange Mail Handler [c.a.mail.incoming.mailfetcherservice] Exchange Mail Handler: Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
We have 3 agents assigned and the email account we pull the emails from is a separate email address.
Can someone guide me in the right direction? It was only a change of a servername ...
Thanks a lot
@Peter DeWitt thank you for your fast answer. We have a starter license with 3 agents and use these for our 3 users. When I try to add the support mailbox I receive a error because of the 3 agents.
Since it was working so far, why would I need to use an agent license just to receive emails ... Like I was writing before, I only changed the emailserver name ...
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