We use Jira Service Desk (v 7.3.0) for a while and it's working fine. Now we changed the Mailserver Settings to a new server and are getting an error when testing the settings for the mail handler.
Here the log message:
WARN anonymous Exchange Mail Handler [c.a.mail.incoming.mailfetcherservice] Exchange Mail Handler: Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]
We have 3 agents assigned and the email account we pull the emails from is a separate email address.
Can someone guide me in the right direction? It was only a change of a servername ...
Thanks a lot
@Peter DeWitt thank you for your fast answer. We have a starter license with 3 agents and use these for our 3 users. When I try to add the support mailbox I receive a error because of the 3 agents.
Since it was working so far, why would I need to use an agent license just to receive emails ... Like I was writing before, I only changed the emailserver name ...
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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